Student Grievance Process Flowchart

Initiation of a Grievance

The student has ten (10) business days from the time that they knew or should have known of the issue that is the subject of the grievance to provide in writing a formal letter/email to the School/College personnel outlining the decision they are grieving, provide supporting information for the grievance, and request to meet with the person whose actions they are grieving. The personnel’s administrative supervisor should be copied on the communication.

Level I

  • The School/College personnel has ten (10) business days from the date the grievance is received to schedule a meeting with the student to discuss the matter.
  • At the meeting, the student must clearly present their grievance and present the resolution that they are seeking.
  • Within five (5) business days after the meeting, the School/College personnel will provide a written letter outlining the decision of the meeting. A copy will be provided to the Dean of Student Affairs.

Level II

  • The student may file a written appeal of the Level I grievance decision with the relevant School/ College personnel administration supervisor within five (5) business days of the date the written decision from the Level I meeting was provided to the student. The formal grievance letter submitted by the student for the Level I meeting describing the issues grieved must be part of the student’s written appeal.
  • Within ten (10) business days from the receipt of the written appeal, the administrative supervisor will investigate the grievance and will schedule a meeting with the parties in an effort to resolve the grievance.
  • Within five (5) business days after the completion of the meeting, the administrative supervisor shall prepare a written Level II decision. Copies must be provided to the student and the School/College personnel, with a copy of the written decisions, the formal grievance letter, and the appeal forwarded to the Dean of Student Affairs.

Level III

  • Within five (5) business days from the student’s receipt of the written Level II decision from the administrative supervisor, the student may file a written appeal to the appropriate RHEI Leadership Team member with copies of the Level I and Level II decisions attached.
  • Within ten (10) business days of receipt of this appeal, the RHEI Leadership Team member will set a date for a hearing for all parties involved and the Student Grievance Committee. The actual hearing should occur no later than twenty (20) days after receipt of the appeal letter by the RHEI Leadership Team member.
  • Within five (5) business days after the hearing, the RHEI Leadership Team member will provide the official letter including the final determined outcome to the student, the relevant employee, and others as appropriate. In addition, a copy of the outcome letter and the formal grievance letter and appeals (Level I, Level II, and Level III) must be forwarded to the Dean of Student Affairs.
  • The final determined outcome of the Student Grievance Committee is final and not appealable.

Students should refer to policy ADM 1.05 Student Grievance Process for more detailed information regarding student grievances to include guidance on peer observers.